Trend Micro Taiwan

SPEED ESSENTIAL WHEN CREATING 10 INSTALLERS A DAY

Trend Micro Taiwan security protects end users on any device and secures networks against breaches from targeted attacks. The company delivers top-ranked client-server, network, and cloud-based protection that stops new threats faster, detects breaches better, and protects data in physical, virtual, and cloud environments. It is crucial to the success of Trend Micro that they update and publish their application and driver at an unrivaled speed.

Before adopting InstallShield concurrent licensing, the team faced a speed challenge. The process of updating installers for drivers and applications was slow due to:

• Creation of installers more than 10 times on a daily basis, resulting in a considerable regular workload 
• Time zone challenges created difficulties coordinating input from developers across North America and Asia 
• Lack of an automated installation development tool that provided robust features

MAXIMUM SPEED AND EFFICIENCY ACHIEVED

After using InstallShield and its concurrent licensing model, the company R&D team significantly decreased software package preparation time and dramatically increased the speed to publish software updates.

“After using InstallShield and its concurrent licensing model, our R&D team could decrease software package preparation time by more than 50%. In the meantime, the speed to publish updates for our software has also increased significantly. InstallShield and its concurrent licensing model have indeed saved much of our team’s time and helped to greatly increase our efficiency,” said Mr. Chang, senior manager of ETS Department, Trend Micro.

The concurrent licensing model also offered very practical value for the team since it allowed multiple users across different locations to access InstallShield simultaneously. As a result, the team can access the license without limitation of time, location, and other inconveniences. Team members can simply choose their own preferred time to use InstallShield without the hassles of waiting in a queue for their turn to come. The result is a more flexible schedule and improvement of speed to complete work. The improved efficiency has also boosted the company’s confidence that they could enhance their market competitiveness and customer satisfaction.