Flexera Privacy Notice

This document was last updated March, 2025

We appreciate your interest in our websites referencing this Flexera Privacy Notice), and offered services and products, including online communities and service platforms owned and operated by Flexera, Snow, Revenera or Brainware (collectively, our “Websites” and together with our services and products, our “Services”). Privacy protection is very important to us, and we are committed to protecting and respecting your privacy. This privacy notice sets out information about how we collect, store, transfer, use and otherwise process personal information as well as information on the rights you have.

Note that we may provide additional specific privacy notices for some instances, to which we will refer to in these cases and which will not be overridden by this privacy notice.

This privacy notice contains the following sections which you can directly access by clicking on the respective section:

A. General Provisions

  1. Who we are.

    Flexera Software LLC, 300 Park Blvd, Suite 400, Itasca, IL 60143, (“Flexera Software LLC”) is generally responsible for and controls the processing of your personal information collected through the Services.

    However, if you retain Services directly from a local Flexera group company (i.e., when you have concluded a contract with one of the local Flexera group companies) or otherwise do business with that Flexera group company and share personal information with that company, that company is the data controller in relation to all personal information obtained, used and otherwise processed in relation to such Services.

    The expressions “Flexera”, “we”, and “our” include Flexera Software LLC and any other Flexera group company from whom you retain Services. For the contact details of all Flexera group companies see here.

    Any Services where a Flexera group company processes personal information based on a data processing agreement entered with you or your employer (or other similarly situated entity) are not covered by this privacy notice. Transfers to subsequent third parties and the processing of personal information in this context are covered by the service agreements with our customers.

  2. Global applicability and region-specific disclosures.

    This privacy notice is designed to apply to our Website visitors, users of our Services and other companies and users interacting with us on a global basis. Therefore, section A applies to any processing of personal information worldwide.

    We may choose or be required by law to provide different or additional disclosures relating to the processing of personal information about users from certain countries, regions or states. Please refer below for disclosures that may be applicable to you:

    Europe
    The processing covered by the Europe-specific privacy disclosures contained in section B include our processing of personal information (i) relating to individuals in the European Union, the UK, Switzerland, Liechtenstein, Norway and Iceland - all of which will, for the purpose of this privacy notice, be defined as “Europe” - if we either offer goods or services to such individuals or monitor their activities in Europe, or (ii) where the processing is undertaken by or on behalf of a Flexera group company located in Europe. Please click here for additional Europe-specific privacy disclosures.

    United States
    If you are a resident of the United States, please click here for additional U.S. state privacy disclosures in section C containing information about the processing of your personal information and, depending on your state of residence, the rights granted to you by certain U.S. state privacy laws.

  3. What is personal information?

    When we use the term “personal information” in this privacy notice, we mean information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, to you. It shall also cover “personal data,” “personal information,” “personally identifiable information” and similar terms, and such terms shall have the same meaning as defined by applicable data protection laws. It does not include information that is maintained in a form that is not capable of being associated with or reasonably linked to you

  4. What personal information do we collect?

    In the context of rendering our Services, we may collect personal information about you. This personal information regularly includes the following:

    • If you order any Service from, ask for a quote or otherwise communicate with us to consider using our Service: We may in particular process your name, company name, company address, company email address, company phone number, job title, job function, industry, price and Service information and customer ID. If you render services as our customers, we may in particular also process the following personal information: the purchases or orders made by you, payments to and from you and other details of products and services you have purchased from us, billing contact, billing address, bank account and payment card details, delivery address, your corporate unit and cost center, account name, IP address, computer and device information (such as MAC address, computer/device name, host name, calculated user, hardware dongleID, UUID and FQDN). But we also may process information we need to contact you or otherwise communicate with you, information for order fulfilment and delivery of requested materials or services as well as maintenance and training associated with our Services, information to manage your account, information to enable the download or usage of Services, information on defects or erroneous Services, your feedback and complaints, quotes we offer you and information for invoicing and payment follow-up.
    • If you register on our Websites and log-in on our platform: Name, company name, company address, company email address, company phone number, employee ID, employment status, manager, job title, job function, industry and your interest(s) in Flexera and/or its Services; Log-in ID, password, log-in data (including timestamp, date, first and last log-in, usage data including information on the used functionalities).
    • If you post on our blogs or forums: You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Websites, such as forums or blogs, for example, our community forum (https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community) (collectively, “User Contributions”). We may collect any of your User Contributions, your username, your name, company name, company email address as well as your IP address. Please note that we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions.
    • If you contact us, e.g., for a support request: Name, company name, company address, company email address, company phone number and information on our communication with you, your interest(s) in Flexera and/or its Services and any additional information you provide us with, including preferences, feedback and survey responses.
    • If you use our Websites in general: IP address, browser data (i.e. type and version, plug-in types and versions), device type, Uniform Resource Locators (URL), time zone setting and location, operating system, site preferences and information on your usage of our Websites.
    • If you participate in our events, such as webinars, and trade fair booth events, or if you download our white papers: Name, company name, email address, phone number, address, position/job title, job function, job level and any information on the event or download.
    • If you receive our email marketing campaigns: Name, company name, email address, phone number, address, position/job title, job function, information about whether you are already a customer, your communication preferences, marketing campaign information such as the newsletter option you have selected and your reaction to our marketing and your interest in our products.

  5. How do we collect your personal information?

    The personal information is collected in many ways and may include:

    • Personal information you provide to us. Some of the personal information we receive comes to us voluntarily from our users in the course of using our Services, including when registering or communicating with us, in the context of procurement of or in the process of requesting our Services, participating in a survey, interacting with us at trade shows or conventions or other industry events or asking to be included in an email or other communication list, or other product promotions.

      You are free to choose which personal information you want to provide to us or whether you want to provide us with any personal information at all. However, some personal information, such as your name, address, payment information and information on your requested Services may be necessary for the performance of our contractual obligations. Without providing this personal information, you may not be able to order certain Services or enter into a contract with us.

    • Personal information collected via technology. As you use our Services, we and our third-party partners may automatically collect certain information. For this purpose, we and our third-party partners often rely on tracking technologies, including cookies, web beacons, embedded scripts and similar technology (collectively, “Tracking Technologies”). You can find all relevant information relating to the use of such Tracking Technology in our “Cookie Settings” section of our Website that can be found at the bottom of each Website.
    • Personal information we receive from others. We may receive personal information about users from publicly available databases or third parties from whom we have purchased data (e.g., from data brokers), providers of technical, payment and delivery services, and other third parties such as social media sites, law enforcement agencies, providers of denied party screening and marketing consultants and partners. We may also receive personal information, such as contact details, including name, position, phone or email address from our partners and customers. Analytics providers may also share analytics data with us, in particular when third-party Tracking Technology is deployed on your device.

  6. Why do we collect and use your personal information?

    The reasons for using your personal information may differ depending on the purpose of the collection. Regularly, we use your personal information for the following purposes:

    • Providing our Services and entering into a contract. If you order Services from Flexera or if you contact us to request our Services, we use your personal information to provide you with these Services.
    • Pursue our business interests. The usage of your personal information may also be necessary for our own business interests. For example, we may use some of your personal information to evaluate and review our business performance, create financial statements, administer, analyze, improve and secure our Services, provide advertising and measure or understand the effectiveness of such activity, send you relevant product updates and/or share your contact information such as name, email address or phone number with reseller partners for them to directly contact you, qualify, improve and manage the customer relationship, respond to your requests, prevent fraud and identify potential cyber security threats. We may also process personal information in the context of a business reorganization or group restructuring exercise. If necessary, we may also use your personal information to pursue or defend ourselves against legal claims.
    • Purpose for which consent has been provided. In some cases, we may ask you to grant us or our third-party partners separate consent to use your personal information.
    • Comply with legal obligations. We are obligated to retain certain information because of legal requirements, for example, tax or commercial laws, or we may be required by law enforcement to provide personal information on request.

  7. With whom do we share your personal information?

    As required in accordance with how we use it, we may share your personal information with the following third parties:

    • Flexera group companies. To support our sales and marketing efforts, to provide IT and system administration services, to provide group-internal reports, as well as in the performance of the Services, your personal information may be disclosed to Flexera group companies. Further information regarding the Flexera group companies can be obtained here.
    • Service providers and advisors. We may use third party vendors and other service providers to perform services. Such services may include marketing campaign mailing or email services, professional services, including tax and accounting services, legal and insurance services, surveys or contests services, customer service, performing data enhancement services, and services for IT and system administration, fraud prevention, web hosting or analytics, and in the context of product fulfilment and payment processing. These third parties, whose services Flexera Software LLC regularly uses include, in particular: Eloqua, SalesForce.com, Lithium, Gainsight, Melissa Data and Snowflake. Any such service providers will by appropriate data processing agreements be bound to only process the data on Flexera’s behalf and under its instructions, unless such service providers act as their own controllers (e.g., in the case we seek advice from lawyers and tax consultants).
    • Purchasers and third parties in connection with a business transaction. Third parties in connection with a Flexera-related transaction, such as a merger, sale of Flexera assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business, or in the event of a bankruptcy or similar proceedings.
    • Law enforcement, regulators, and other parties for legal reasons. Third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our Services; and/or (c) to exercise or protect the rights, property or personal safety of Flexera employees, our visitors or others.
    • The public, when posted in certain public spaces. Remember, our Websites allow you to connect and interact with others. Your profile information or information that you post in a forum or on a blog, including personal information, will be available publicly to other members of the Websites by default when you post in a blog or forum or interact with others on the Websites in public groups and post content to public spaces.
    • Otherwise with consent. We may disclose an individual’s personal information to certain other third parties with that individual’s consent.

  8. How do we safeguard your personal information when there is an international transfer?

    As Flexera Software LLC is located in the USA, information you provide may be processed and stored in the USA.

    Furthermore, some other Flexera group companies who may process your personal information depending on the Services you are using are also located outside Europe. Our Flexera group companies are, for example, located in Australia, Canada, India, New Zealand, and Singapore . Further information regarding the Flexera group companies can be obtained here.

    In addition, many of our external third parties are based in different countries, including outside Europe.

    This may mean that your personal information will be processed in a jurisdiction that offers a level of protection that may, in certain instances, be less protective of your personal information than the jurisdiction you are located. Wherever your personal information is processed in another jurisdiction, Flexera will deploy reasonable measures to ensure that such information received is treated in a comparable manner to the jurisdiction from which it emanates.

    Further Europe-specific information regarding the safeguards we have in place can be obtained here.

  9. Links to other Websites and services.

    The Services may contain links to and from third-party websites of our business partners, advertisers and social media sites (such as Facebook, LinkedIn, Twitter, Instagram and YouTube), and our users may post links to third-party websites and otherwise interact with these features.

    If you follow a link to any of these websites and interact with these features, please note that your interactions are governed by the privacy notice of the company providing these websites have. We do not accept any responsibility or liability for their privacy practices, policies or their content. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, share and otherwise process personal information.

  10. How do we protect your personal information?

    We implement a variety of security measures designed to maintain the safety of your personal information when you use our Services and procedures to deal with any suspected personal data breach.

    However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%. In the event that any personal information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose personal information may have been compromised. We may also issue public statements and take other steps in accordance with any applicable laws and regulations, such as notify competent data protection authorities.

  11. Children’s privacy.

    We do not knowingly collect or solicit any personal information from anyone under the age of 16 on or through the Services. In the event that we learn that we have inadvertently collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 16, please contact us by using the contact details set out at the end of this section A.

    For Europe-specific information on children’s privacy, please see our section here.

    For U.S.-specific information on children’s privacy, please see our section here.

  12. What rights and choices do you have?

    We want you to understand your rights and choices regarding how we may use your personal information. Depending on how we use your personal information, these rights and choices may include the following:

    • Access, correction and deletion. Upon request, Flexera will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at dataprotectionteam@flexera.com. We will respond to your request within a reasonable timeframe and in accordance with legal requirements.
    • Cookies Settings and Preferences. You may disable Tracking Technology via the "Cookie Settings" section of our Website which contains further information relating to such technology.
    • E-Mail Settings and Preferences. If you have consented to receiving marketing communication (e.g., by signing up for our newsletters), you may easily withdraw your consent at any time with effect for the future. You can also opt out from receiving marketing emails if we do not rely on consent. You can withdraw your consent or opt out from receiving marketing communication by using the link provided to you at the end of each promotional communication. Additionally, you may visit our Website and check or unchecking relevant boxes to adjust your marketing preferences or contact us using the contact details set out at the end of this section A to request that we remove you from our email list.
    • Deny or Withdraw of Consent. We may work on the basis of consent, in particular in relation to sales and marketing campaigns. For example, if you sign up to our email newsletter, you allow us to send marketing communication to you, or when our marketing partners provide us with your email address, we will process your data to the extent covered by your consent.

      If you want to learn about your options regarding withdrawing your consent to receive marketing communication, please see our section “E-Mail Settings and Preferences.” If you want to learn more about your options to avoid Tracking Technology, please see the “Cookie Settings” section of our Website.

      If you have granted us consent to use your personal information, we will use it only for the purposes for which you have granted your consent. You are free to deny or withdraw your consent and your choice will have no negative consequences for you except that we will stop processing your personal information on this basis and may therefore no longer be in the position to provide our Service. If you withdraw your consent, you may do so at any time with effect for the future.
    • Europe-specific rights. For further Europe-specific rights, please see here.
    • U.S. state-specific rights. For further U.S. state-specific rights, please see here.

  13. Online privacy notice updates.

    We may make changes to our privacy notice from time to time to reflect changes in the law, our processing of personal information and due to advances in technology and will update the “last updated” date at the beginning of this privacy notice. Please review our privacy notice regularly, as our use of personal information is subject to the privacy notice that is in effect at the time of such processing. To the extent that we have your contact information, we may decide to notify you of any material changes to our privacy notice using these means. Should you be interested in learning more about how we have processed your personal information in the past, please reach out to our Contacts as shown below and we will send you the previously applicable privacy notice.

  14. How to contact us?

    If you have any questions or concerns about our privacy notice or if you want to exercise your rights, please send an email to DataProtectionTeam@flexera.com or write to us at:

    Flexera Software LLC, attn. Data Protection Team, 300 Park Boulevard, Suite 400, Itasca, IL 60143, USA

    You may also contact the EU representative of all non-EU Flexera group companies, which is Flexera Software GmbH, at DataProtectionTeam@flexera.com or Flexera Software GmbH, attn. Data Protection Team, Hahnenkamp 1, 22765 Hamburg, Germany.

    For the individuals and supervisory authorities in the UK, the UK representative of all non-EU Flexera group companies is Flexera Software Ltd., attn. Data Protection Team, Level 3, 401 Faraday Street Birchwood Park, Birchwood Warrington, Cheshire WA3 6GA, United Kingdom. The UK representative may be contacted at DataProtectionTeam@flexera.com.

    If you obtain Services from one of our Flexera entities, you may of course address any privacy related question to the Flexera entity that has concluded a contract with you.

    While the main contact information above is favored and we would be happy to respond to all queries for all entities within the Flexera family, you can obtain contact information on each Flexera group company here.

  15. Data Compliance Team.

    For all enquiries regarding Flexera’s data processing activities, you may also want to contact our Data Compliance Team, who can be reached at DataProtectionTeam@flexera.com.

B. Additional Europe-specific disclosures

  1. Scope of the disclosure.

    These Additional Europe-specific disclosures supplement the information contained in section A. of our privacy notice above to comply with the requirements under applicable data protection law in Europe, in particular the General Data Protection Regulation (“GDPR”). Unlike the generally applicable section A. of this privacy notice, these Additional Europe-specific disclosures apply only to our processing of personal information where the processing of personal information relates to individuals in Europe -–where we either offer goods or services to such individuals or monitor their activities in Europe or where the processing is undertaken by or on behalf of a Flexera company or branch established in Europe.

  2. Information on data processing rendered by us on behalf of customers.

    Where a Flexera group company processes personal information based on a data processing agreement entered with you or your employer (or other similarly situated entity), the respective Flexera group company is not the data controller but a data processor.

    The use of personal information provided to us as a data processor by our customers for the purpose of processing on their behalf shall be limited to the purpose of providing the Service for which the customer has engaged Flexera (data processing on behalf of customer).

    Flexera acknowledges that you have the right to access your personal information. Flexera has no direct relationship with the individuals whose personal information it processes on behalf of its customers. An individual who seeks access or who seeks to correct, amend or delete inaccurate data should direct their query to Flexera’s customer (the data controller). We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our customers.

  3. Legal basis based on which we collect and use your personal information.

    Regularly, we use your personal information based on the following legal grounds according to the GDPR and the Data Protection Act 2018:

    • Perform of our contractual services or prior to entering into a contract with you. If you order Services from Flexera or if you contact us to request our Services, we use your personal information to provide you with these Services.
    • Justified by our legitimate interests. The usage of your personal information may also be necessary for our own business interests. For example, we may use some of your personal information to evaluate and review our business performance, create financial statements, administer, analyze, improve and secure our Services, provide advertising and measure or understand the effectiveness of such activity, send you relevant product updates and/or share your contact information such as name, email address or phone number with reseller partners for them to directly contact you, qualify, improve and manage the customer relationship, respond to your requests, prevent fraud and or to identify potential cyber security threats. We may also process personal information in the context of a business reorganization or group restructuring exercise. If necessary, we may also use your personal information to pursue or defend ourselves against legal claims.
    • Consent In some cases, we may ask you to grant us separate consent to use your personal information. Please see “What rights and choices do you have?” regarding the choices and rights you have in this respect.
    • Compliance with legal obligations. We are obligated to retain certain personal information because of legal requirements, for example, tax or commercial laws, or we may be required by law enforcement to provide personal information on request.

    We do not use your personal information for automated individual decision-making.

  4. Additional information on international data transfers.

    We will transfer personal information about you outside the jurisdiction where you are and when we do so, we rely on appropriate or suitable safeguards recognized under applicable law in Europe, including adequacy decisions, Standard Contractual Clauses that have been adopted by the European Commission and provide appropriate guarantees for the transfer of personal information as required by law.

    • Flexera-internal transfers.

      As regards the sharing of personal information with Flexera group companies, Flexera has entered into an intra-group agreement that incorporates the Standard Contractual Clauses issued by the European Commission (“IGA”). This IGA, inter alia, ensures that international data transfers outside Europe and to countries where Flexera group entities are located are sufficiently safeguarded as long as these countries are not acknowledged by the European Commission, the United Kingdom and / or Switzerland as providing for an adequate level of data protection. If you would like to obtain further information, please contact us using the contact details set out at the end of section A.

    • External transfers.

    We may transfer personal information about you to countries that the European Commission has deemed to adequately safeguard personal information. We may also use Standard Contractual Clauses when transferring personal information from a country in Europe to a country outside Europe that has not been deemed to adequately safeguard personal information. The same applies to data transfers from the European Economic Area or Switzerland to the UK as well as data transfers from the UK to other countries that are not recognized by the UK to adequately safeguard personal information.

    If you would like to obtain further information, please contact us using the contact details set out at the end of section A.

  5. How long do we keep your personal information?

    We will store personal information for as long as reasonably necessary to fulfil the purposes for which we collect the personal information, and in accordance with our legal obligations and legitimate business interests.

    If you signed up for our promotional emails, we will delete the respective personal information if you unsubscribe from receiving our promotional emails. However, we will store your email address in a ‘do not contact’ list to ensure that you will not receive any further communication.

  6. Additional Europe-specific information on children’s privacy.

    From children under the age of 16 residing in Europe, we will not process any personal information on the ground of a consent.

  7. Europe-specific rights.

    Subject to the applicable law in your jurisdiction, you have the following rights in respect to your personal information that we hold:

    • Right of access. The right to obtain access to your personal information.
    • Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
    • Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
    • Right to restriction. The right to obtain restriction of the processing undertaken by us on your personal information in certain circumstances, such as, where the accuracy of the personal information is contested by you, for a period of time enabling us to verify the accuracy of that personal information.
    • Right to portability. The right to portability allows you to move, copy or transfer personal information easily from us to another organization.
    • Right to Object. You have a right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. You can object to marketing activities for any reason whatsoever. In some cases, however, we may demonstrate that we have compelling legitimate grounds to process your personal information which override your rights and freedoms.

    If you wish to exercise one of these rights, please contact us by using the contact details set out at the end of section A.

    In addition to the foregoing listed rights, you also have the right to lodge a complaint with your local data protection authority. However, we encourage you to first reach out to us by using the contact details set out at the end of section A so that you have an opportunity to address your concerns directly and find a solution together before you do lodge a complaint.

C. Additional U.S. state privacy disclosures

  1. Scope of notice.

    Where required by law, these additional U.S. State Privacy Disclosures (“U.S. Disclosures”) supplement the information contained in the privacy notice above and apply solely to individual residents of certain U.S. states (“consumers” or “you”).

    Unless otherwise expressly stated, all terms in these U.S. Disclosures have the same meaning as defined in our privacy notice above.

  2. General remarks on personal information disclosures.

    When we use the term “personal information” in these U.S. Disclosures, we mean information that identifies, relates to, describes, is reasonably capable of being associated with or could reasonably be linked, directly or indirectly, with a particular consumer or household.

    For the purposes of these U.S. Disclosures, the term personal information does not include:

    • Publicly available information from government records.
    • De-identified or aggregated information that is maintained in a form that is not capable of being associated with or linked to you.
    • Information excluded from the scope of certain U.S. state privacy laws, such as:
      • Information reflecting a communication or a transaction between us and a representative of another legal entity in the context of conducting due diligence regarding, or providing or receiving, a product or service to or from that legal entity.
      • Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
    • Information relating to our job applicants, employees, contractors and other personnel.

  3. Information on data processing rendered by us on behalf of customers.

    Where a Flexera group company processes personal information based on a data processing agreement entered with you or your employer (or other similarly situated entity), the respective Flexera group company is not the “business” or “controller” that determines the purposes and means of the processing of consumers’ personal information, but a “service provider” or “processor” within the meaning of U.S. state privacy laws.

    The use of personal information provided to us as a service provider or processor by our customers for the purpose of processing on their behalf shall be limited to the purpose of providing the Service for which the customer has engaged Flexera (data processing on behalf of customer).

    Flexera acknowledges that, depending on your state of residence and subject to limitations at law, you have the right to access your personal information. Flexera has no direct relationship with the individuals whose personal information it processes on behalf of its customers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to Flexera’s customer (the “business” or “controller”). If requested by our customer to remove data we are processing on their behalf and at their direction, we will respond within a reasonable timeframe. We may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the service agreements with our customers.

  4. Collection and use of personal information.

    In the last 12 months, we have collected the following categories of personal information from the following sources of personal information for the following purposes, which reference the personal information, sources and purposes described in the “What personal information do we collect?” and “How do we collect your information” section of our privacy notice:

    Category of Personal InformationCollectedCommercial or Business PurposeCategories of Sources
    Identifiers, including your name, email address, phone number, postal address, username and passwordYes
    • Monitor and run the services
    • For customer service purposes
    • For quality assurance purposes
    • For regulatory compliance purposes
    • For collecting feedback
    • Personalization purposes
    • For marketing purposes
    • Product and services improvement
    • For contests and sweepstakes
    • For market research purposes
    • Directly from you
    • Your browser or device
    • Our business partners and affiliates
    • Third parties you direct to share information with us
    • Push notification providers
    • Customer service platforms
    Internet/Network Information, such as IP address, device and browser information, clickstream data, log data and analytics dataYes
    • To monitor and run the services
    • Understanding consumer behavior
    • Addressing software issues
    • Personalization purposes
    • Product and services improvement
    • Directly from you
    • Your browser or device
    Geolocation Data, such as your general geographic location or more precise location when permitted by lawYes
    • To generate recommendations for users
    • Monitor the use of products
    • Personalization purposes
    • Directly from you
    • Your browser or device
    Other Personal Information, such as personal information you provide us in relation to a question, request or inquiry, or information you post on our social media pages or otherwise provide to usYes
    • Monitor and run the use of services
    • For market research purposes
    • Directly from you
    • Your browser or device
    • Third parties you direct to share information from us
    Inferences, including predictions about your interests and preferences.Yes
    • To generate recommendations for users
    • Monitor the use of services
    • Monitor habit formation
    • For engagement analytics
    • Personalization purposes
    • For market research purposes
    • Directly from you
    • Your browser or device
    • Information generated or derived from your purchases, online browsing and usage activity

     

    Flexera does not use or disclose “sensitive personal information” for purposes other than those expressly permitted under U.S. state privacy laws. We use or disclose sensitive personal information where reasonably necessary and proportionate for the purposes of providing products and performing services you have requested, verifying and improving the products and services we provide, detecting security incidents, fraud, and other illegal actions, ensuring the physical safety of natural persons, performing services on behalf of the business, or short-term transient use. We do not sell sensitive personal data or otherwise share sensitive personal data for the purpose of targeted advertising.

  5. Disclosure and sale of personal information.

    As described in the “With whom do we share your personal information?” section in our privacy notice, we have disclosed personal information within Flexera and with a variety of third parties for business purposes.

    In the previous 12 months, we have disclosed the following categories of personal information to third parties for a business purpose:

    • All of the categories of personal information we collect, explained in the table above.

    *Note about “Sales”: Flexera does not “sell” personal information as most people would typically understand that term. However, we do allow certain third-party advertising partners to collect Internet/Network Information about consumers through our Services for purposes of serving ads that are more relevant, for ad campaign measurement and analytics and for ad fraud detection and reporting. To the extent these practices qualify as “sales” under U.S. state privacy laws, you may have the right to opt out as described in the “Additional U.S. state privacy rights” section below.

  6. U.S. state privacy rights.

    Depending on your state of residency, you may be able to exercise some or all of the following rights in relation to the personal information about you that we have collected (subject to certain limitations at law):

    • Right of access. The right to access and obtain a copy of the personal information we have collected about you in the last 12 months.
    • Right to knowledge. The right to request the following information from the last 12 months relating to the personal information we have collected about you:
      • The categories and specific pieces of personal information we have collected about you;
      • The categories of sources of the personal information;
      • The purposes for collecting the personal information;
      • The categories of third parties with whom we share the personal information; and
      • The categories of personal information we have disclosed for a business purpose and the categories of recipients.
    • Right to correction. The right to correct inaccurate personal information in our records.
    • Right to deletion. The right to request the deletion or erasure of personal information we have collected about you.
    • Right to opt out. The right to direct us not to sell personal information we have collected about you to third parties or to share it with third parties for targeted advertising, now or in the future.
    • Right to opt in. If you are under the age of 16: The right to authorize us, or have your parent or guardian authorize us, to sell personal information about you.
    • Non-discrimination. The right to be free from discrimination for exercising any of the rights described above. Please note, however, that if the exercise of the rights described above limits our ability to process personal information (such as in the case of a deletion request), we may not be able to provide our services and offerings to individuals who exercise these rights, or to otherwise engage with such individuals going forward.
  7. How to exercise U.S. state privacy rights.

    • To exercise your right to know or right to deletion. To exercise your right to know and/or right to deletion, please submit a request by:

      Before processing your request, we will need to verify your identity and confirm your state of residency. In order to verify your identity, we will generally require you to (1) log into your account if you have one, or (2) require you to provide sufficient information to enable us to identify the information we maintain about you in our systems. This process may require us to request additional personal information from you, including, but not limited to your name, email, address, and/or date of last interaction with customer service. We will only use personal information provided in connection with a Consumer Rights Request to review and comply with the request.

      In certain circumstances, we may decline a request to exercise the rights described above, particularly where we are unable to verify your identity or locate your personal information in our systems. If we are unable to comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.

      Authorized Agents

      In certain circumstances, you are permitted under U.S. state privacy laws to use an authorized agent to submit requests on your behalf through the designated methods set forth in these U.S. Disclosures where we can verify the authorized agent’s authority to act on your behalf by:

      • For requests to know or delete personal information:
        • receiving a valid power of attorney from you or your authorized agent; or
        • receiving sufficient evidence to show that you have:
          • provided the authorized agent signed permission to act on your behalf;
          • verified your own identity directly with us pursuant to the instructions set forth in these Disclosures; and
          • directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf.
      • For requests to opt-out of personal information “sales”: receiving a signed permission demonstrating your authorized agent has been authorized by you to act on your behalf.

    • To exercise your right to opt out of personal information sales

      As noted above, we do not “sell” personal information as most people would typically understand that term. However, as is common practice among companies that operate online, we permit third party advertising networks, social media companies and other third party businesses to collect and disclose your personal information (including Internet/Network Information, Commercial Information, and Inferences) directly from your browser or device through cookies or tracking technologies when you visit or interact with our websites or engage with us online. These third parties use this information for the purposes of serving ads that are more relevant, for ad campaign measurement and analytics, and for fraud detection and reporting and they may sell that information to other businesses for advertising and other purposes.

      To exercise the Right to Opt-Out of personal information sharing for targeted advertising purposes or data “sales,” you may submit a request by clicking on the following link: DO NOT SELL OR SHARE MY PERSONAL INFORMATION.

      By visiting www.privacyrights.info or https://optout.privacyrights.info/, you can also opt out from sales of this type of personal information by businesses that participate in the opt out tool. To make opt-out requests related to mobile apps on your device for businesses participating in the DAA’s CCPA App-based Opt-Out Tool, you can download the appropriate app at www.youradchoices.com/appchoices. If you are visiting our site with the Global Privacy Control enabled, any cookies used for targeted advertising or otherwise resulting in data “sales” should already be turned off automatically in our cookie preference manager. Please note this opt-out tool is website, device, and browser specific, so you will need to change your preferences on each device and browser you use to interact with the specific website you are visiting.

  8. Minors under age 16.

    We do not sell the personal information of consumers we know to be less than 16 years of age, unless we receive affirmative authorization (the "Right to Opt In") from either the minor who is between 13 and 16 years of age or the parent or guardian of a minor less than 13 years of age. Please contact us at DataProtectionTeam@Flexera.com to inform us if you or your minor child are under the age of 16. 

  9. Additional information.

    Updates to these U.S. Disclosures.
    We will update these U.S. Disclosures from time to time. When we make changes to these U.S. Disclosures, we will change the "Last Updated" date at the beginning of the Privacy Notice. All changes shall be effective from the date of publication unless otherwise provided in the notification..